For Short-term rental hosts who want to operate like a professional business
AI-powered Project & Knowledge Management Designed for Short-term Rentals Operations
We'll help you get your business ready to scale intelligently with our ready-to-use Notion template, included training course, and 1:1 custom implementation option.
HEY SUPERHOSTS
Are you tired of These Scaling Problems?
Many growing short-term rental hosts face common operational systems challenges. The good news? With the right systems and support, these issues can be overcome quickly and efficiently.
All of the details about the property are in your head, but not written down anywhere
Everyone says you need to document your processes, but you don't know how to do it effectively
You have chaotic folders and documents and are trying multiple other tools to be organized
You want to hire help (like a VA or Local Ops Manager), but don't have time to train them on everything you do
THE SOLUTION
You Need an STR Operations System
Our template and training helps you systematize your business so you (and your team) can find what you're looking for and build out automated processes to grow more quickly.
Industry Specific Knowledge Management
Originally built for our 20+ property STR portfolio, all of the information you need to save for your business has a digital home in this template.
Over 50 Automated Onboarding Tasks
We've build automations into the template for all 50+ onboarding tasks to make it easy for your team to onboard a new property without missing an important step.
Streamlined Training
Onboard a new team member using a project, assign them tasks to study on their own time, let them review and proactively update information in the Knowledge Base.
Collaboration on Knowledge and Projects
One of the best project management softwares on the market, you are able to collaborate on projects by assigning tasks, commenting on live documents, and use the comment section as a chat to discuss open issues.
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Built in collaboration with STR Secrets Mastermind
Notion Course Preview
Module 1: Building a Centralized Hospitality Operating System
This 7-minute walkthrough covers the key areas including the Quick Capture page, Contacts database, Knowledge Hub, Projects view, Tasks management, Listing master pages, SOPs, and the Acquisitions pipeline.
Learn how the template is organized with backend databases and frontend views, allowing you to safely manage your short-term rental business from one central location.
Preview the training video
Module 2: Project & Task Management Systems
Lesson 1: Creating & Managing Projects in Notion (preview this training video)
Lesson 2: Navigating Your Tasks
Lesson 3: Customizing Projects
Lesson 4: Using the "Onboard New Rental" button
Lesson 5: Customizing Onboarding Tasks
Module 3: Systems & Processes (SOP Management)
Lesson 1: The Power of SOPs and How to Use Them
Lesson 2: Creating and Customizing SOPs
Module 4: Growing a Knowledge Hub
Lesson 1: Creating Your Digital Second Brain for Information Managment
Lesson 2: Creating and Managing Listing Master Pages
Lesson 3: Customizing Your Listing Master Pages
Lesson 4: Exporting Listing Data to Third-Party Tools
Lesson 5: Taking Notes and Organizing Resources
Module 5: Becoming an Advanced Notion User
Lesson: Creating your Own Databases and Views (Time Tracker Example)
OUR SERVICES
Let Us Kickstart Your Business
We've been doing this for a long time, trust us.
Hire us to help with a Custom Implementation
Our Done-For-You service is essentially hiring a tech consultant to get the systems set up and ready to go, plus we train your team how to use it.
Fully functioning Notion template
15+ training videos for self-paces learning how to use Notion & this template
Weekly office hours
Audit of current knowledge & project management systems
Custom page creation
Migration of existing data
Team training
Full Template + Self-Paced Training
A DIY solution for those with smaller and more simple businesses. Get going right away with access to the trainings and weekly office hours in-case you get stuck.
Fully functioning Notion template
15+ training videos for self-paced learning how to use Notion & this template
Weekly office hours
Special Offer
October 20%off promotion
$959 One-Time Investment
Original Price: $1199
Use promo-code OCTDEAL valid through the end of the month. This is the perfect time of year to upgrade your systems.
30 Day Satisfaction Guarantee
We personally use this tool everyday to keep our team organized, so we know it works! Our desire to give it to you is because we want you to get this same benefit.
To make a system like this work for your team requires ongoing effort, so make sure to give it time and attention in order to see the results. But, if in the first 30 days you decide it's not helping you just let us know and we'll give you a refund.
ABOUT US
The Story Behind the System
In 2022 the HHQ creator, Michael Dinwiddie, got his first short-term rental in Washington State and absolutely fell in love with STR management!
He was working for Expedia at the time and was in charge of designing better customer service systems. Although he loved being in the travel industry he wanted to become a full-time professional STR operator. So he did just that. He started a management business and scaled to 20 units in under 2 years and left Expedia when he started managing a 15 unit boutique hotel.
During that time he brought on multiple Filipino VA's to help, but didn't have time anymore to grow because he was always chasing information, coordinating projects, and training team members.
Michael had used Notion for task management for several years personally, so in Q4 2024 he began to build a custom template designed specifically to keep a STR operations team organized and efficient. And from that was born the Hospitality HQ template!
Now, the team spends most of their day running the business out of Hospitality HQ and Michael has been able to fully step away from daily operations and focus on business growth and family.
Stay Informed of Hospitality HQ or Notion Updates
Join our network for valuable insights, updates, and resources to support your growth.
Subscribe Our Newsletter
Receive personal and actionable advice for how to run your business like a capital 'P' Professional. Including Notion updates, new features we're trying, and other tools we recommend for STR Professionals.
Frequently Asked Questions
What is a Notion template?
A Notion template is a pre-built workspace you can duplicate and customize. For vacation rental hosts, it’s like getting a fully furnished operations hub ready to use from day one.
Does this include training resources?
Yes — Hospitality HQ includes everything you need to get started right away. You’ll get a ready-to-use template, video walkthroughs to help you set up quickly, and additional resources for customizing the system to fit your business.
Will this replace my current PMS (Property Management Software)?
No. Hospitality HQ is designed to complement your PMS by centralizing your processes, SOPs, and team project management in one place. While it can handle many operational tasks, it’s not built for handling bookings or channel management—so it works best alongside your existing PMS.
Is this a one-time purchase or subscription?
Hospitality HQ is a one-time purchase. You get the template and all training videos, so you can revisit the setup and best-practice guides whenever you need. Notion however does have paid subscription plans which we recommend you get to fully utilize this template
Can I use this with a free Notion account?
Yes, you can use Hospitality HQ with a free Notion account. All core features will work right away. However, we recommend upgrading to a paid Notion plan to unlock powerful AI capabilities—giving you instant answers from your knowledge base, faster workflows, and advanced features like automations are the best part of this system and worth the monthly expense for business professionals.
Does it work on mobile devices?
Yes. Hospitality HQ works amazingly on Notion’s mobile app, so you and your team can access your operations hub from anywhere—whether you’re at a property, traveling, or laying in a hammock.
Do you offer ongoing support after purchase?
Yes. We’re happy to answer any questions, help troubleshoot issues, and share best-practice tips so you can feel confident using Hospitality HQ and tailoring it to your business.
Ready to Move Your Business to the Next Level?
Get our template and start building out your Knowledge Management system today!
